Data Deletion Request

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Overview

Under applicable data protection laws (including GDPR), you have the right to request deletion of specific personal data held by Delifin (taksifi), without necessarily deleting your entire account.

Option 1: Delete Specific Data In-App

You can manage and remove certain data directly within the Delifin app:

Delivery addresses: Account → Addresses → Delete individual addresses
Profile photo: Account → Edit Profile → Remove photo
Order history: Contact support to request removal (see Option 2 below)
Payment methods: Account → Payment Methods → Remove saved cards

Option 2: Request Data Deletion via Email

To request deletion of specific personal data, send an email to our support team:

Send an email to support@delifin.online
Use the subject line: "Data Deletion Request"
Include your registered email address or phone number for identity verification
Specify which data you want deleted (e.g., order history, location data, marketing preferences)

Example email template:

To: support@delifin.online Subject: Data Deletion Request Hello, I would like to request deletion of the following personal data associated with my Delifin account: - Registered email/phone: [your email or phone number] - Data to delete: [e.g., order history, saved addresses, location history] Thank you.

Processing Timeline

Acknowledgment: Within 3 business days of receiving your request
Verification: We may ask you to verify your identity before processing
Completion: Data deletion completed within 30 days of verified request
Confirmation: You will receive an email confirmation once deletion is complete

Data That Cannot Be Deleted

Some data may be retained even after a deletion request, where required by law:

Financial transaction records required for tax and accounting purposes
Data necessary to resolve ongoing disputes or legal claims
Anonymized or aggregated data that cannot identify you

Delete Entire Account

If you wish to delete all your data and close your account permanently, please visit our Account Deletion page for step-by-step instructions to delete your account directly in the app.

Contact Us

For any questions about data deletion or your privacy rights, contact us at:
Email: support@delifin.online