Delete Account – Delifin

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Overview

Delifin (taksifi) allows you to permanently delete your account directly from the mobile app. You do not need to contact customer support to delete your account, though support is available if you need assistance.

How to Delete Your Account (In-App)

Open the Delifin (taksifi) app on your device.
Sign in to your account if you are not already logged in.
Tap the Account tab at the bottom of the screen.
Scroll to the Settings section.
Tap "Delete Your Account".
Read the confirmation message carefully. Deletion is permanent and cannot be undone.
Confirm deletion when prompted. You may be asked to sign in again for security verification.

Important: Deleting your account will permanently remove your profile, order history, saved addresses, wallet balance, favorites, and all associated personal data. This action cannot be reversed.

What Gets Deleted

Your profile (name, email, phone number, profile photo)
Order history and saved delivery addresses
Wallet balance and transaction history
Favorites, ratings, and preferences
Push notification tokens and app settings

What May Be Retained

We may retain the following for a limited period (up to 30 days) after account deletion:

Transaction records required for accounting, tax, or legal compliance
Order records shared with restaurants for dispute resolution
Anonymized analytics data that cannot identify you

After 30 days, all remaining identifiable data is permanently deleted or anonymized.

Deletion Timeline

Immediate: Your account is deactivated and you can no longer sign in.
Within 24 hours: Personal profile data is removed from active systems.
Within 30 days: All backup copies and retained records are permanently deleted.

Alternative: Contact Support

If you are unable to delete your account through the app (e.g., you no longer have access to your device), you may request account deletion by emailing us at support@delifin.online with the subject line "Account Deletion Request" and include your registered email address or phone number. We will process your request within 7 business days.

Related Apps

This page applies to the Delifin customer app (com.delifin.customer). If you also use the Delifin Partner or Rider apps, please delete those accounts separately from within each respective app.